Analysing Staff Turnover

[edace]

Hello,

I am currently reviewing our staff turnover and the reasons why our people are leaving. Unfortunately, we have not conducted many exit interviews, which I know is a key resource to help explain why employees are leaving the company.

Does anyone know or use any other techniques or methods to determine the reasons why their employees leave the company?

Thanks for your help!

[The Y-man]

Are there any commonalities?

Example:

1. particular job or job level
2. particular manager/dept
3. particular pay band

Did you talk to their managers?

An informal "information gathering" might be possible through the "tea room" conversations too (You may need to go undercover )

The Y-man

[edace]

Thank you for your suggestion. I think the "information gathering" conversations are an excellent idea.

We have some commonalities, so I will chat to a few people "undercover"!

Thanks again.

[Cottoneyes]

One method I've used in a previous company was to get a survey tool (generally around $500 a year licence), and make up a survey, then send onto the former employee around 2 weeks after they have left. Of course you need their details to be able to do this and you need to keep it short, less than 10 questions, we had around 75% completion rate doing this and it gave some great feedback.

[edace]

Great idea! Thanks. I will look into that.

[rsanchez]

If you're having an issue around customer facing employees, then it might make sense to look at customer related issues like complaints and service problems. Often turnover is caused as much by subjective performance measurement (as opposed to objective) as external factors like job offers or compensation levels.

[MyCarBudget]

Great idea! Thanks. I will look into that.

Try something like surveymonkey, it offers a free plan to get you started. We use it for internal surveys we run here at work.