If the employee has lodged a formal complaint the boss should not be attempting to discuss the complaint with the employee directly or privately. Complaints should beinvestigated promptly, confidentially, impartially and thoroughly, in accordance with legislative requirements and company policies (if any).
If the employee choose to make a formal complaint and not discuss it with the boss directly, then there was/is a reason for this. The employee should just respond that they do not wish to discuss this issue with you directly. If the boss does not respond well to this, then the employee would need to take it up further with the people who is investigating the complaint.
You can always take advice from the Equal Opportunity and Human Rights Commission in Victoria or similar in other states.
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