The next issue that needs to be addressed is placing the metrics and measures used in
HR evaluation in context.
For example the recent 44 page SHRM standards product "Cost per hire" is a process/output measure. The alternative cost per hire (what it might have been if we had adopted a different strategy, method and timeframe) is an example of a metric evaluation on an
economic basis.
By overlaying an outcomes based management framework (sectoring efficiency, effectiveness and economy) on commonly used
HR metrics and measures we can readily see what the metric is telling us and also what it is not telling us.
The key is discovering the
outcome measure for each area of
HR activity.