Angela,
I have reviewed and purchased several systems over the years, but not recently, so it would be unfair to comment on any of them because they have no doubt changed and hopefully improved.
Generally speaking I think you need to look for a product which fits your business processes OR is flexible enough so that the provider can make it fit your business processes. We found that some products were very rigid and customisation was not an option. Usually the most flexible products were the most expensive to implement.
Another thing we looked at was customising a CRM product to suit our recruitment needs. Something like Goldmine is very robust and very flexible. Although there was some up front implementation costs, which there is with most of them anyway, but the cost per seat with a CRM based product was considerably lower than any of the dedicated recruitment products we looked at. Also, the beauty of a solution based on a globally available and supported CRM product is you are not reliant on one company for support or modifications, because there are plenty of third party developers.
Back to recruitment specific products - steer clear of anything from the UK or US unless they have a significant prescence and user base in Australia - because our market will always be treated as a poor relation, (because their local market is so much bigger). I know from experience!
I hope this helps.
Kevin
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