You could apply a LEAN approach...look at the different work flows ( you may even find you shorten the process's, better align work to personnel and shorten times and reduce expenses). You then come up with KPI's from this with your staff and make them part of the discussion.
That way KPI's align to job roles/descriptions and when you think of that, it is fairly hard to appraise performance counsel someone on a department KPI if they are not subject to the work that forms that KPI.
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