Hi Raisingthestakes
My experience is that
HR is perceived as giving value for money when it can demonstrate a direct nexus to org strategic outcomes. ie linking employee effort and knowledge directly to Org Strategy. The concept is a simple one but takes a lot of admin effort to demonstrate. Some emeging software is distributed by Tech1, Aurion & Cambron. The later will send you a promotional CD if you ask via their WWW (we asked and it looks interesting - the price they quoted also looks reasonable???)