Emily,
To my mind there's an obvious way to improve the scheme - move away from discretionary revenue allocation, because it a sure-fire recipe for discontent!
Your client would need to think of some 'rules' govern how revenue is allocated so that the employees have more certainty about their earnings and know that they will be rewarded for exceptional performance.
These things are rarely easy to work out, you really need to have some measurable results (not just based on hours worked), plus you would also have to consider how 'rules' could be manipulated for individual gain (there's always one!)
Obviously they need to reserve the right to review such 'rules' if they don't feel they are working as intended.
Moz
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