Hi Deb
There are pluses and minuses to identified evaluations. De-identified ones, even in a workplace, you open yourself up to comments that still aren't honest and people to hide behind anonymity. As you've said, identifiers tend to skew the information the other way. I'd probably lean towards name being optional, but you will get people who comment inappropriately.
Second issue, I actually think it's a good idea making the evaluation compulsory. You are paying them and want to know what they think. It is the workplace after all! People that might be too apathetic to put in an evaluation are probably the people you most want to hear from about the course. How do you engage these people better?
Although making it mandatory and having it de-identified... can pose management issues but I'm sure they can be figured out.
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