Pegasus 70,
That's never a pleasant situation. But I can strongly recommend a new book that could help the managers involved to take charge of the situation. In this book, I learnt that recent neuroscience breakthroughs have shown the contagious nature of emotions in a team - so even if just one person is frustrated or angry, others in the team pick up and 'take on' that emotion subconsciously. Fortunately, a leader (as opposed to just a manager) can take action to prevent this negative emotion becoming a cancer in the team. There are a set of steps leaders can follow to create team unity and develop high-performing teams.
The book is called
'Scores on the Board: the 5 Part System for Building Skills, Teams and Businesses.' It's a life and business fable that gives the reader the tools to improve individual, team and organisational performance. It's based around a simple 5 part system – by regularly following the process, teams become self-managing and self-sufficient. And team members feel valued, and become more engaged.
I agree with a previous comment about the team needing a common focus - the first and most fundamental part of the system is Team Vision. It not only motivates and galvanises the team, it also provides a focus for all future activities.
You can download the first chapter for free at:
Scores on the Board - The Book.
Hope this helps with your dilemma!
